Worst online store to purchase from

I bought my daughter a pair of Nike Air Jordan's on the 23 December 2024 for R1599.00 plus I had to pay R250 for delivery. This brought my total to R1849. 00. I got a notification on my online profile to say my order will arrive between the 16 - 18 January 2025. I have received no further communication from them, no updates on my online profile. On the 21 January 2025 I created an online chat where I spoke to 2 of the agents. I asked lots of questions where they just responded to half of the question. None of them told me where exactly my parcel was. I told the 2nd agent I spoke to that I want to cancel my order and that they must give me my money back. He told me that he will send me an email to confirm that my money will be reimbursed. Up until today I have not received an email. No one from Nike Online has contacted me. I will never purchase anything from them again. They are the worst company to purchase from, they have lost a customer and I will never advise anyone to buy from them. I'm super angry, annoyed and disappointed. I purchase online alot but never have I ever experienced such pathetic service. They also take the longest to deliver out of all the companies I have ever purchased from. Except I never received my delivery 😤😤😤