Unprofessional and ridiculous

I made an online purchase for a pair of sneakers and a pair of slides on the Nike online app, this was on the 16/12/2024 and estimated delivery date was SUPPOSED to be on the 04/01/2025. I followed up via chat bot in January and when I submitted my order number to the bot I was told to enquire in my country. I then proceeded to send an email querying the order and the response was that I should contact Nike directly and they are not able to assist me. Defeated with all of this I go to a Nike store today 28/03/2025 and I was told I cannot be assisted because online and in-store purchases are not the same.

The order cannot be cancelled on the app it’s only giving me an option to “order again” this is the most ridiculous and most annoying order I have ever made online, I actually feel like I’m being *****ed by a big company. A process that I thought would be seamless and professional is really pathetic and disappointing.

I don’t even want the ordered items anymore I just want to cancel this order and get my money back.

I’m going to all social platforms and the ombudsman to complain until I am heard and assisted.