Ordering from Nike.com. Just DON'T do it.

We ordered a pair of Nike Dunk Low Retro and Air Jordan 1 Mid sneakers from the Nike.com/za/ website on 04 Dec 24. After receiving confirmation of our order via email (***) all went quiet and we received no further communication. I called the Nike helpline to enquire on the progress. I got through to an assistant who could barely communicate in English. The first assistant said the order was on its way. When I called again a few days later, I was told that the order was inactive and I would get a refund. After no further correspondence, I contacted a "Nike athlete" on the online Chat. I do not have words to describe how unprofessional the Nike athlete chats were. Some decided to post heart emojis and words like "don't worry" with a heart emoji in an extremely condescending way. It is now the 29 Dec and we have received absolutely NO updates or shipping details since the order confirmation email on the 04 Dec. We have decided to submit a chargeback complaint with the credit card company. Please read this and think VERY CAREFULLY before ordering from the Nike.com site.