Nike.com horrible customer service.

Received my online purchase in a horrific state. the box was completely open and the contents had been tempered with. The only reason I accepted was because of the urgent need for them for a function that my family needs to attend. Nike.com has NO contact email and their chat function is horrible. The chat is of no assistance and the agent easily exit the chat when they dont feel like responding. Its not the first time I have had trouble, its just such a pity that sometimes we don't have the luxury of time to go out to stores and forced to buy online.