Feels like I've been ****MED!

If I could give 0/5 stars, I would.

In the first week of December, I ordered two products from Nike, intending to give them as Christmas presents. The website assured me that if I ordered before 9 December (which I did), I would receive my order before Christmas. By 23 December 2024, I still hadn't received any updates—no tracking number, nothing—so I called their call center. The agent confirmed that there was a mistake on their side and my order hadn't even been processed yet. I was also told it would only be delivered in the new year.

If I could give 0/5 stars, I would.

In the first week of December, I ordered two products from Nike, intending to give them as Christmas presents. The website assured me that if I ordered before 9 December (which I did), I would receive my order before Christmas. By 23 December 2024, I still hadn't received any updates—no tracking number, nothing—so I called their call centre. The agent confirmed that there was a mistake on their side and my order hadn't even been processed yet. I was also told it would only be delivered in the new year.

Since they were Christmas gifts, this was unacceptable, so I opted to cancel the order and requested a refund. The agent assured me I would receive the refund within 10 working days.

It’s now 24 January 2025, and I still haven’t received my refund. Nike owes me R 3,249.90. I’ve contacted their customer service five times, and every time I’m told it’s "under review" or "awaiting management approval." When I ask for updates, I hear nothing back.

To make matters worse, I had to scramble to buy replacement gifts last minute on Christmas Eve at the busy shops—something I was trying to avoid by ordering online in the first place.

This level of service is completely unacceptable. I expected far better from a globally recognised company like Nike. I will never buy from them again, and I wouldn’t recommend anyone else to, either.