Do not order from NIKE online

I ordered shoes on the 1st of August 2022. A day or 2 later , the tracking status stated that the arrival destination was in Tel Aviv, Israel. The destination was a South African address. I immediately contacted their team. They advised this was normal my shoes would be coming to South Africa. Later my status showed as an attempt to deliver in Israel. I queried it again. I was advised it was a logistical error on the side of the courier, my shoes were on the way and would be delivered to me by the 15th. I kept contacting the chat team, who would neglect to look at the history and give me inaccurate information. I would be the one who would have to update them.

2 weeks later my shoes have been returned to the Netherlands. It is important to share that from the onset the support team seems very keen on me requesting a refund. Today they told me the shoes could not be reshipped to the correct address and that I must request a refund. To which I insisted I would not.

The call centre seems to be in India. There seems to be no method of escalating queries and it really is disheartening. Seemingly I will be losing close to R2000 at this point