Disappointed and Let Down by Nike.com

Order Lost, No Refund, No Accountability — Order G***

I placed an order with Nike.com on 20 June (Order No: G***) with an expected delivery date of 14 July. It was meant to be a birthday gift for my son. The tracking showed the order was lost in transit, and despite this being nearly two weeks ago, I’ve still not received a refund.

I’ve contacted customer service multiple times. I’ve been told it can take up to one month for refunds to be processed — which feels unacceptable considering the item was never delivered. I’ve also requested a manager call back, but to date, no one has followed up.

Nike, this isn’t about a late parcel — it’s about basic accountability. No merchandise, no refund, no support. I’ve been understanding long enough. Disappointed is an understatement.