Bad service and poor communication

I’m disappointed with Nike.com,weeks back I made a purchase and I was advised that my purchase would be delivered today.Did a follow up because I realised that I’m not getting any feedback to my my surprise I’ve been told that my order had not been shipped and that the refund got take up to 10 days.Imagine waiting with excitement for your purchase with no update but get disappointed.After waiting for 2 weeks I need to wait for 10 days,that’s too much and it’s unacceptable