EB
Elton B
1 reviews | Active since Jun 2017
20 Nov 2020, 14:48
You dont GetBuck all you Get are Lies
We're busy with renovations and with budgets being tight my wife decided to opt for a loan to celebrate my daughters birthday. In short she passed up a personal loan with her bank and opted for GetBucks on hearsay that they have lower interest rates.
Needless to say they were prompt in giving her call and took less than 3min to get the loan approved. Only thing missing is the funds. Its been more than 24hrs and there's still no money but there's a registered loan.
She's made multiple attempts at the TERRIBLE/PATHETIC CUSTOMER SUPPORT from Ntombi. I decided to do some research just to find that there's people who took to Hello Peter waiting on loans to be paid out since 9-Nov.
Either somebody contacts my wife and cancel this loan or I will go to the Ombudsman to report for false advertising.
Helpful (0)
Replies (5)0
Replies (5)
NiftyCredit - Powered by SmartAdvance's replyOfficial
20 Nov 2020, 14:50Thank you for getting in touch with us regarding your concern.
We are looking into your case, and will be in touch with you shortly.
Kind Regards
The GetBucks Team
We are looking into your case, and will be in touch with you shortly.
Kind Regards
The GetBucks Team
NiftyCredit - Powered by SmartAdvance's reply20 Nov 2020, 14:50
Official
Thank you for getting in touch with us regarding your concern.
We are looking into your case, and will be in touch with you shortly.
Kind Regards
The GetBucks Team
We are looking into your case, and will be in touch with you shortly.
Kind Regards
The GetBucks Team
EB
Elton B's updateReviewer Update
20 Nov 2020, 14:53Your support team was supposedly looking into this for the past 24hrs. Why did you tie my wife into a loan when you know you are not able to pay out loans within the agreed upon time.
She's been given nothing but lies from your team, Ntombi, Nnana and a few.
She's been given nothing but lies from your team, Ntombi, Nnana and a few.
EB
Elton B's update20 Nov 2020, 14:53
Reviewer Update
Your support team was supposedly looking into this for the past 24hrs. Why did you tie my wife into a loan when you know you are not able to pay out loans within the agreed upon time.
She's been given nothing but lies from your team, Ntombi, Nnana and a few.
She's been given nothing but lies from your team, Ntombi, Nnana and a few.
NiftyCredit - Powered by SmartAdvance's replyOfficial
20 Nov 2020, 15:14Thank you for getting in touch regarding your complaint.
Our consultant has been in touch with you, and will continue to assist you until your situation is satisfactorily resolved.
We apologize for any frustration this has caused you.
Kind regards
The Getbucks Team
Our consultant has been in touch with you, and will continue to assist you until your situation is satisfactorily resolved.
We apologize for any frustration this has caused you.
Kind regards
The Getbucks Team
NiftyCredit - Powered by SmartAdvance's reply20 Nov 2020, 15:14
Official
Thank you for getting in touch regarding your complaint.
Our consultant has been in touch with you, and will continue to assist you until your situation is satisfactorily resolved.
We apologize for any frustration this has caused you.
Kind regards
The Getbucks Team
Our consultant has been in touch with you, and will continue to assist you until your situation is satisfactorily resolved.
We apologize for any frustration this has caused you.
Kind regards
The Getbucks Team
EB
Elton B's updateReviewer Update
20 Nov 2020, 16:04Below is part of a transcript of my wife requesting to cancel this loan. She was given written confirmation that Mabelo requested the cancellation but Mabelo cannot provide her with a reference number to confirm that cancellation request.
She needed the money to do something special for my daughters birthday today and the day is now over so she doesnt need it for anything else.
Your false advertising spoilt my daughters birthday.
She needed the money to do something special for my daughters birthday today and the day is now over so she doesnt need it for anything else.
Your false advertising spoilt my daughters birthday.
Malebo
One moment please
You — Please update your info
Having posted a negative review on hello peter I saw people who are waiting for their loan payout since 9-Nov
I was on a call with a consultant and requested my loan to be cancelled because she cannot guarantee that the loan will be paid out today.
I have not received the cash per your adverti*****t so there is no reason this loan cannot be cancelled.
Malebo
I will send it for cancellation
You — Please update your info
Can I have a reference number to confirm cancellation?
Malebo
It will be removed on your dashboard tomorrow
That we do not have
You — Please update your info
So how do I know it was sent for cancellation?
Malebo
It will be removed tomorrow
I send it now
Is there anything else I can assist you with?
You — Please update your info
No I take you word that it was cancelled.
I will check in tomorrow.
Malebo
It was a pleasure assisting you, Have a great day :)
Malebo left the chat
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EB
Elton B's update20 Nov 2020, 16:04
Reviewer Update
Below is part of a transcript of my wife requesting to cancel this loan. She was given written confirmation that Mabelo requested the cancellation but Mabelo cannot provide her with a reference number to confirm that cancellation request.
She needed the money to do something special for my daughters birthday today and the day is now over so she doesnt need it for anything else.
Your false advertising spoilt my daughters birthday.
She needed the money to do something special for my daughters birthday today and the day is now over so she doesnt need it for anything else.
Your false advertising spoilt my daughters birthday.
Malebo
One moment please
You — Please update your info
Having posted a negative review on hello peter I saw people who are waiting for their loan payout since 9-Nov
I was on a call with a consultant and requested my loan to be cancelled because she cannot guarantee that the loan will be paid out today.
I have not received the cash per your adverti*****t so there is no reason this loan cannot be cancelled.
Malebo
I will send it for cancellation
You — Please update your info
Can I have a reference number to confirm cancellation?
Malebo
It will be removed on your dashboard tomorrow
That we do not have
You — Please update your info
So how do I know it was sent for cancellation?
Malebo
It will be removed tomorrow
I send it now
Is there anything else I can assist you with?
You — Please update your info
No I take you word that it was cancelled.
I will check in tomorrow.
Malebo
It was a pleasure assisting you, Have a great day :)
Malebo left the chat
Rate this chat
NiftyCredit - Powered by SmartAdvance's replyOfficial
23 Nov 2020, 13:40Thank you for getting in touch with us regarding your complaint.
Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved.
Please don’t hesitate to contact us if there is anything we can do to further assist.
Kind Regards
The GetBucks Team
NiftyCredit - Powered by SmartAdvance's reply23 Nov 2020, 13:40
Official
Thank you for getting in touch with us regarding your complaint.
Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved.
Please don’t hesitate to contact us if there is anything we can do to further assist.
Kind Regards
The GetBucks Team