Worst Service Ever!! I Want Answers

Dear Getbucks, as someone who for the part 4 years has been lending probably more than I should, I am DISGUSTED by the recent let down in service. It takes almost 3 days for an approval (not counting the numerous phone calls made to follow up) and now when it finally gets approved, there is once again A DELAY IN PAYMENTS. But the worst is, no one can give you an update on the status of payments. You are always very quick to take my money when it comes to debit orders and if you check my history, i have NEVER SKIPPED A PAYMENT but you can't even tell me why or when this issue will be sorted out. Some of us lend money because of serious emergencies and we cant even count on you to assist..... Please get someone to contact me and be honest regarding your turn around time, or cancel my loan so i can go somewhere else where i wont be given the same excuse for almost a week. Oh and it doesn't help when your agents are rude as well!!!