Worst service ever!!!

Okay now I've got my answer! I thaught it's just me.

Long story short with as much information as possible.

I took a study loan from SmartAdvance in 2020. I took the option of paying a certain amount every month for 2 years.

In the beginning of this year I called SmartAdvance to confirm when my last deduction will be. The gentlemen I spoke to at the time said that my last deduction will be in June 2024 and that I still owe a huge amount. Luckily I saved I contract and I quickly corrected the person I spoke to. That was the first time I felt something is going on.

Fast forward to April this year. I called SmartAdvance and asked them again which month will be my last deduction? They rep**** with end of April which was correct and they also gave me the amount that was also less then all the other months. So at the end of April my deduction whent off and it was for the same amount as all the other months which is more then what was supposed to be deducted.

I called SmartAdvance. I emailed SmartAdvance and the escalated my query. I then spoke to the department who deals with the refunds and the confirmed that there will be a amount refunded to me.

It's now end of May and I still didn't receive any refund. The person who always answers the phone is so rude and she can only escalate queries and nothing else.

Every month for the last two years my SmartAdvance deduction was the first that goes off on my payslip, but when it comes to refunding a client they take their time.

I asked numerous times for feedback and then they say that they will provide feedback. When you confront them about why you haven't heard anything from them yet, you find that the person you spoke to whent on leave. So they don't even have the decency to inform you that they'll be on leave or hand the case over to another colleague.

I am very very upset, but I know I that Hellopeter will get things done.