Why punishing me for being a loyal customer

Why punishing me for being a loyal customer after all this years. i took a loan on the 26-11-2018 then on the 28-02-2019 the loan was fully paid. Loan amount was 8,000.00 so instead of paying this back in 6 Month(s) i only took 3 months to fully pay you (isn't that being a good loyal customer?) To my shock i have been declined for a loan because you guys have messed up my credit record by not clearing this with (Compuscan) why do i now have to wait for 21 day for this to be cleared in the mean time being declined for a loan because of your mess. Please get this sorted whit immediate effect. I DON'T CARE WHAT YOU NEED TO DO BUT GET THIS SORTED. as per Compuscan call centre consultant, you guys was suppose to send my details to them to clear this but NO you chose not to . I have a paid up latter for this