Very poor service

Don’t know if I should be mad disappointed or worried. I used this company for the first time because they were recommended by a friend and I had an emergency at the time . I did my application and they approved after a few hours and I was happy because the website says after an hour there would be money in my account ...little did I know it was only the beginning of my anxiety and wait , 2days later still nothing and when I called yesterday lady said it would be in my account today when I called to check today this lady said sometime nextweek she doesn’t know the exact date because they are using a new system... i now cannot do anything or look for money anywhere else because a loan that I haven’t received appears on my credit record. My biggest worry is if it isn’t one of those ****s we are always warned about that debit money but never give you the loan.