Very Poor Attitude and Customer Service

As of March 2015, I advised Getbucks telephonically (Colleen) that I had changed my banking details and that I would be paying cash as there were only two/three instalments to pay. I followed this up with an email to confirm. At the end of April, I received an sms advising me that they have loaded a debit order with the same bank I am no longer banking with.This resulted in bank charges of R115.00. I tried getting hold of them telephonically, but was not able to.I AGAIN sent an email to Colleen who did not bother to respond once again. The next month the same thing happened and I sent an email to their collection department. No one bothered to respond. In the interim my account has been debited on another three occasions, including end of May resulting in a total of R460 altogether.Eventually I managed to get hold of Colleen telephonically, who indicated that I had to pay about R315.00 outstanding, which I refused to do as this would cover my bank charges, which I had indicated in all my emails.She sent this on to her supervisor, Sylvester King who also has no intention of clarifying the matter, as his emails said to me that he is working on it. In the mean time my costs are incre