SN
Siphiwe N
1 reviews | Active since Oct 2016
14 Aug 2020, 16:06
Utterly poor service
I have been making numerous calls and sending emails to Landsberg, Rani from Ismail and Dahya Attorneys concerning settling my account with Getbucks since May i have been having telephone conversations with this lady and everytime i speak to her she always makes false promises and shifting the blame to other departments. i have been sending emails to her since May and she has not responded to one of those emails.
I am very livid and irate from the service i am recieving, it is very distastefull and unproffesional.
Helpful (0)
Replies (5)0
Replies (5)
NiftyCredit - Powered by SmartAdvance's replyOfficial
15 Aug 2020, 10:39Thank you for getting in touch with us regarding your concern.
We are looking into your case, and will be in touch with you shortly.
Kind Regards
The GetBucks Team
We are looking into your case, and will be in touch with you shortly.
Kind Regards
The GetBucks Team
NiftyCredit - Powered by SmartAdvance's reply15 Aug 2020, 10:39
Official
Thank you for getting in touch with us regarding your concern.
We are looking into your case, and will be in touch with you shortly.
Kind Regards
The GetBucks Team
We are looking into your case, and will be in touch with you shortly.
Kind Regards
The GetBucks Team
NiftyCredit - Powered by SmartAdvance's replyOfficial
15 Aug 2020, 10:55Thank you for getting in touch regarding your complaint. Our consultant has been in touch with you, and will continue to assist you until your situation is satisfactorily resolved.
We apologise for any frustration this has caused you.
Kind regards
The Getbucks Team
We apologise for any frustration this has caused you.
Kind regards
The Getbucks Team
NiftyCredit - Powered by SmartAdvance's reply15 Aug 2020, 10:55
Official
Thank you for getting in touch regarding your complaint. Our consultant has been in touch with you, and will continue to assist you until your situation is satisfactorily resolved.
We apologise for any frustration this has caused you.
Kind regards
The Getbucks Team
We apologise for any frustration this has caused you.
Kind regards
The Getbucks Team
SN
Siphiwe N's updateReviewer Update
26 Aug 2020, 21:09Good day
Thank you for the email recieved from Hennie Grobler with the correct statement on the account, but it seems information was not shared with the Artoneys that have been handling my account cause they are still calling me telling me that my account is in dire condition and that i have not made any payment in a while.
All i ask is for the information listed on the statement that was sent to be shared with the attorneys and to be assisted with a settelemt amount on account, so i can put this experience past me.
Can you please assist me with that, as i have not made payment today because i am waiting to be provided the settlement amount and pay in full, and close the account.
Thank you for the email recieved from Hennie Grobler with the correct statement on the account, but it seems information was not shared with the Artoneys that have been handling my account cause they are still calling me telling me that my account is in dire condition and that i have not made any payment in a while.
All i ask is for the information listed on the statement that was sent to be shared with the attorneys and to be assisted with a settelemt amount on account, so i can put this experience past me.
Can you please assist me with that, as i have not made payment today because i am waiting to be provided the settlement amount and pay in full, and close the account.
SN
Siphiwe N's update26 Aug 2020, 21:09
Reviewer Update
Good day
Thank you for the email recieved from Hennie Grobler with the correct statement on the account, but it seems information was not shared with the Artoneys that have been handling my account cause they are still calling me telling me that my account is in dire condition and that i have not made any payment in a while.
All i ask is for the information listed on the statement that was sent to be shared with the attorneys and to be assisted with a settelemt amount on account, so i can put this experience past me.
Can you please assist me with that, as i have not made payment today because i am waiting to be provided the settlement amount and pay in full, and close the account.
Thank you for the email recieved from Hennie Grobler with the correct statement on the account, but it seems information was not shared with the Artoneys that have been handling my account cause they are still calling me telling me that my account is in dire condition and that i have not made any payment in a while.
All i ask is for the information listed on the statement that was sent to be shared with the attorneys and to be assisted with a settelemt amount on account, so i can put this experience past me.
Can you please assist me with that, as i have not made payment today because i am waiting to be provided the settlement amount and pay in full, and close the account.
SN
Siphiwe N's updateReviewer Update
27 Aug 2020, 15:35Good day
Can i please be assisted with feedback on my request
Can i please be assisted with feedback on my request
SN
Siphiwe N's update27 Aug 2020, 15:35
Reviewer Update
Good day
Can i please be assisted with feedback on my request
Can i please be assisted with feedback on my request
NiftyCredit - Powered by SmartAdvance's replyOfficial
31 Aug 2020, 12:12 Thank you for getting in touch with us regarding your complaint.
Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved.
Please don’t hesitate to contact us if there is anything we can do to further assist.
Kind Regards
The GetBucks Team
Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved.
Please don’t hesitate to contact us if there is anything we can do to further assist.
Kind Regards
The GetBucks Team
NiftyCredit - Powered by SmartAdvance's reply31 Aug 2020, 12:12
Official
Thank you for getting in touch with us regarding your complaint.
Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved.
Please don’t hesitate to contact us if there is anything we can do to further assist.
Kind Regards
The GetBucks Team
Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved.
Please don’t hesitate to contact us if there is anything we can do to further assist.
Kind Regards
The GetBucks Team