Unhappy Customer

I app**** a loan on Monday and i have been a cutomer since last year.I have called several times they will tell me that they are going to call me just now and nobody has foned me.Only to find out in my inbox that they want me to resend the bank statment to Johanne Radebe,I just did and i even called to follow up on my email only to be told that they cannot put it through to her/him. No one is willing to help and if u try to do the chat they will tell u that they will escalate the application and that is it. Do u know the importance of loan?We take loans for emergency and you guys you take it as something else. i m so ****ed off of their service and its going down the drain every day.