Unfair Poor Customer Service

I have app**** for a R2700.00 loan with GetBucks on the 29th of October 2018. It was approved and they placed the loan amount in a Wallet which I transferred on the 30th October to my bank account. They had issues and payments were only made later in November. I have been calling texting and sending emails since the 1st of the month and up to now have not received any disbur*****t from them. They escalated the matter to their Finance department last week Friday and to this day I have not received any funds but they have my loan account as active with the 1st payment being due at end of this month. Please help me get my money from GetBucks because I desperately need it after I used the cash I had to close an account with them in order to get this loan.