Unbelievably bad customer support and still no service

<p>Right, I'm done.</p> <p> </p> <p>I signed up with Getbucks to get my so called "up-to-date" credit report every month, and although they're more than happy to take the subscription fee off my account every month my report has not been updated going on 3 months now.</p> <p> </p> <p>I've tried 5 times today to use their customer support, Mologadi has put me on hold twice for 3 hours, still no feedback. Phindile has said hello in 2 seperate chats, nothing more. Michelle starts the chat twice and leaves immediately afterwards. Eventualy Zweli tells me I need to call somebody else.</p> <p> </p> <p>Is this the service I actually pay for?</p> <p> </p> <p>I want to know what is going on, and I want my money back that I am paying for a so called "service"</p> <p>This is pathetic.</p>