UNAUTHORIZED DEBIT ORDER

<p>On Monday, 12 December @ 20h04 i received an sms that a debit order has been loaded to debit my account on 14.12.2016. On Tuesday, 13 December I was on the line for 2 and a half hours just to got cut off. I received a phone call from Trace Musonda and informed him that I dont get paid earlier in December and he assured me that my debit order wont run on the mentioned date, but will be loaded as normal for the 25th of the month. On Saturday, 17 December 2016 @ 12h11, I received an sms stating that my repayment was unsuccessful. On Monday, 19 December 2016, i again tried to make contact with your cal centre for 58minutes just to get cut off, and again tried and eventually reached a very rude Zweli Masuku, he requested me to make payment by manner of EFT, which I refused to do, because the arrangement was by debit order on the 25th or 26th of each and every month until such time that the loan was paid in full. He did not even give me time to finish my sentence and just kept on talking while I was busy explaining my conversation with Trace. I need a competent representative to contact me and sort this issue out before close of business. If I log into my online profile, it also reminds me that my debit order collection was unsuccessful, when I open my e-mail, there is another reminder. This is unexeptable and will not be tolerated!!!!!</p>