Unacceptable Service from GetBucks.com

<p>On 16 December I phoned for a loan settlement for 20 December and to cancel the debit order scheduled for 20 December. I discovered that Getbucks ran the debit order on the 19th changing the settlement figures accordingly. They also caused my account to go into overdraft by running the debit order early and not cancelling it as agreed. The settlement was valid for 5 days. I phoned in to there call centre and told me not to pay the difference before talking to a manager that was going to call me. After waiting 4 hours I gaot a new settlement R181 more than agreed to settle - I paid my bank R35 special fees to effect an immediae payment to their FNB account. They payment went through within 60 minutes. I provided them with proof. I tried to phone in - waited very long to get to nect in line - only to be greeted by voicemail and told the mailbox is full - goodbye. I tried to connect with their online chat service - I was told a manager would phone me - my follow-up responses was ignored. A day later - my account was not settled - not proof of account settlement was received by me and the settlement amount changed again. I phoned into their collections department, I was caller 3 in the queue...eventuallt became nect in line and waited for 21 minutes being nect in line before I ended the call - a cellphone call of 21 minutes without a call being answered is unacceptable. I am finding this level of service as unprofesssional, uncaring and totally unacceptable...the word "apologise" will also not make up for the inconvenience, extra expenses (interest, fees, cell phone cost, embarressment of explaining why your account went into overdraft and not getting a simple transaction concluded. I really do not feel valued and I am very disappointed with this level of service. In this day and age we cannot tollerate bad service that leads to frustration, inconvenience ad additional unnecessary expenses for the customer - this has left a negative experience with me and effected the trust and confidence level dealing with GetBucks.com - Staff shopuld be trained to handle these types of queries, they should honor their settlement letters and they should effectively clear and close accounts fast and efficiently.</p>