Unacceptable Service

I have a Getbucks account for a few months now. I have been a good customer and have been settling my accounts early almost every time i take a loan. This month after settling my account i accidentally blocked my profile and after numerous calls to them, they promised to call me back to unlock the account. Today i called in and spoke to Koketso -customer service supervisor and was told that i wont have an account with them anymore?? What kind of service is this??