transferring of funds to internal account

I settled my account with Getbucks 2 weeks ago already and it is still not allocated up to this day and it seems the hold up is with Anelize from the finance department.I spoke to one of the consultants who advised that she sent through a request to Anelize last week already and has still not received any response from her up to this day and they work in the same building, I really don't understand what the delay is.I then called Anelize who was quick to dismiss me until I insisted that she is the person I am looking for, which was when she listened and assured me she would talk to the consultant who sent her the request.I called her again yesterday to check if she has been in contact with the consultant and she assured me that she has and that they are working on it, only to discover today from the consultant that she still has not responded to her messages/e-mails.So it seems Anelize just said what she said to get me off her back which I do not appreciate at all.That is my money and I need it transferred to the correct account so it can be allocated into my getbucks account asap.I have been patient for two weeks and I am now fed up of being sent from pillar to post