The worst service EVER!

This is the worst kind of service. All I want to request is a paid-up letter from them. I tried the chat and got no response but instead got an automated message back telling me that their applications are being delayed. But that's not what I wanted to ask in the first place. Then, I try calling them. I made 3 different calls, each one lasting 10mins long on hold, then when I finally get to the front of the line, the call just drops. This is ridiculous! Such bad service. Unacceptable. And all I want from Getbucks is a settlement letter, is that too much to ask for? Dare I miss a payment, they'd be on on me like white on rice.