Terrible Service I must say

Your service is very terrible.I app**** for a loan yesterday,I got an sms that my application is declined due to affordability, I then called to find out what affordability you are talking about.I was told that I have two Home loans that I'm paying, only to find out whoever was doing assessment added a loan that is deducted from my payslip to my expenses, whereas that loan is deducted already before my net income,I was told the matter will be referred back to Sales department and they will call me back . It is already after 1 I'm still waiting, I been calling since in the morning, unfortunately, I can't get through your line is busy all the time.I even sent two emails to two Consultants that assist few Months back but they did not respond to my emails. I 'm upset that I'm declined for affordability which I'm disputing 100%, the worst part is that no one called me back after making that mistake that I have two home loans that gets deducted from bank statements. really now .