TERRIBLE SERVICE

I was approved for a loan on the 7th November and I haven't received the payout. I have been told different stories by your consultants. The last one was Nontombi who told me she would call me after 10 and she still hasn't called. I was told the system was duplicating payments, i was told manual payments are being loaded. Can I please get a solution. I didn't apply for a loan for fun. I need it. How does a company like yours not be able to make loan payouts. Your service is POOR. I AM REALLY REALLY NOT HAPPY.