Terrible Customer Service Received

I did an application for a new loan this morning and I have received no notification of whether it has been approved or not. After 3 hours I decided to phone the Call Centre. It is the most unprofessional service I have received. The 1st time I called the customer service, I got through to someone called Mbali. After she introduced herself, I told her my query, next thing I know the call centre agent was singing on the phone!!! SERIOUSLY!!! I could her the call centre in the background so it definitely wasnt a break in the connection. I really hope the calls at Getbucks are recorded. I decided to hangup and try again. When I got through I was 3rd in line, when I became the 1st person I was told to leave a message and then told that the caller cannot take any new message. After holding on for over 3 minutes. This is really the worst customer service I have ever received!!!