Terrible Customer Service

Another Getbucks issue. This time my wife, Cecily, ID *** app**** for a loan on Thursday 14th November, expecting it to be paid out the next day. A week and many frustrating Zendesk chats with Welmar@getbucks later, the loan still hasn't been paid out.

Technical difficulties again. Something to do with payments duplicating. Someone needs to contact her on *** to get this sorted as soon as possible.

Today's exchange is simply ridiculous!

You — Please update your info Hi please investigate my loan payment - my ID no.*** Chat started Welmar joined the chat Welmar Welcome to GetBucks! Thanks for your query, let me quickly investigate. Just hold a while. You — Please update your info Thank you - it is almost 7 days since it was authorised You are going to have to reimburse the interest being charged for the time i have not received payment Welmar my apologies - we will postpone the d/o for you You — Please update your info okay yes please But i really need to know when payment will be made? Welmar we will hear from finance during the day with regards, You — Please update your info I am sorry but I have been waiting to hear from finance for four days now Welmar will add you on a list of payments cannot confirm when it will be released as we falling behind by day - my apologies You — Please update your info Welmar, that is the EXACT message you gave me yesterday and it is the EXACT message I received on Monday and Tuesday Welmar Welmar Welmar my apologies the issue is we are busy resolving the issue to be able to assist you i cannot confirm when you will be assisted You — Please update your info I want to speak to your finance department Welmar they do not receive calls You — Please update your info thank you for trying Welmar, but your finance team is letting us all down! Welmar My apologies for the frustrating experience