Terrible Customer service

I've app**** for credit on the 28th Dec 2022. I've sent all my documents, received feedback after I enquired about my application on the 30th that the system is offline. Tried to call 10's of times with no one answering the calls nor emails.

Yesterday I received a sms asking again for my statements which I sent, no feedback again after that.

This morning I see my application was cancelled without any communication. I re-app**** now again and submitted my documents.

Can I please have some feedback or is something else wrong with you as the Service provider