Terrible customer service

I am extremely unhappy with GetBucks. The loan was approved Monday and transferred to ‘My Wallet’. Then I transferred the funds to my bank account. Since Monday, 8 October 2018, I am struggling with your contact center.

They either just read from a script or just copy and paste standard messages it feels that I talk to Artificial intelligence (AI) or rather Artificial stupidity

If If you look at my conversation with your company you will find it amusing. They continuously blame IT for the non-pay-out how ironic if MyBucks growth projections is base on technology?

The call center said it will take 24 hrs. I am now waiting for 96 Hrs. Today I was promise after 72 hrs a Michelle Janse Van Rensburg promise that they will escalate my requests and that the Money will be in my account by end of day the 11 October 2018. The problem is if you promise and the promise don't materialise on number 99 it's to late for me to make alternative arrangement .

I don't think the problem is due to technology, because you will then have a problem to grow MyBucks a technology base Fintech company that proud itself on technology. If that is the case it would be so funny to the media that a Fintech company take 96 hrs to resolve the IT problems.

I believe that MyBucks have a cash flow problem. Cash Flow Problems due to Growth. Growth can actually bring serious problems to either way customers cannot wait for 96 hrs for micro-financing.