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nikita A

1 reviews | Active since Feb 2012

02 Sept 2021, 13:18

Terrible customer service

This is so disappointing. My loan is approved and debit order set up but I still haven't received my money. It's been 3 days. I've called and no one has an answer or can give feedback. The service is terrible!!!

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Replies (5)
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply02 Sept 2021, 13:20
Official
Thank you for getting in touch with us regarding your concern.

We are looking into your case, and will be in touch with you shortly.

Kind Regards

The Smartadvance Team 
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nikita A's update02 Sept 2021, 13:23
Reviewer Update
I will be awaiting the feedback
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply02 Sept 2021, 13:27
Official
Thank you for getting in touch regarding your complaint. Our consultant has been in touch with you, and will continue to assist you until your situation is satisfactorily resolved.

We apologize for any frustration this has caused you.

Kind regards

The Smartadvance Team 
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nikita A's update02 Sept 2021, 16:26
Reviewer Update
Your consultant said I would receive the payout today however I have not received the money as yet. Please advise when I can expect the payout?
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply22 Feb 2022, 13:21
Official
Thank you for getting in touch with us regarding your complaint. 

Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved.

Please don’t hesitate to contact us if there is anything we can do to further assist.

Kind Regards

The Smartadvance Team