"Technical issues" and no feedback or urgency

I have been struggling since yesterday to access my funds from the e-wallet. They have been transferred but are sitting in no-mans-land at this stage. The on-line service help people say it's a technical issue. I cannot believe that a technical issue takes over 24 hours to resolve. AND, to top it all, the finance department only opens at 10am!! What kind of a company has a technical issue but then lets the finance department open at 10am?? We are paying for a service we are not getting. This is unprofessional and unfair.