pB
palesa B

1 reviews | Active since Mar 2021

30 Aug 2021, 14:35

Still waiting for payout

No Payout STILL WAITING My loan was approved on 27th and I am still awaiting payment, even after receiving an SMS that the funds would be deposited soon . The whole idea of borrowing is to deal with emergencies and unexpected expenses, but that is a concept that this company does not understand. Once you've completed all admin on your side, their service and communication just turns bad, they keep saying they are trying to resolve the issue but do not given an exact time frame as to how long that will take. Disappointed. Can the finance team release the payouts. we are in distress as it is.

and I would like to give applause to Johanna Radebe best credit consultant yall can have!!!!

0
Replies (6)
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply30 Aug 2021, 15:23
Official
 
 Thank you for getting in touch with us regarding your concern.

We are looking into your case, and will be in touch with you shortly.

Kind Regards

The Smartadvance Team 

 
pB
palesa B's update30 Aug 2021, 15:36
Reviewer Update
i did live chart and was advise by one of your egents Andrew that is is a technicall error and you working on it.

i am tired of hearing that line; as i am looking for a permanent solution to my finances and the stressed this is giving me. i really hope when i receive the call is would be that the pay will go though by the end of today . as the reason to ask for a loan is emergencies or to cover any other expenses you were not able to cover with you Finances. and now up sitting with pilling up expenses as well as uncer*****y of when will the funds be received.
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply30 Aug 2021, 16:29
Official
Thank you for getting in touch regarding your complaint. Our consultant has been in touch with you, and will continue to assist you until your situation is satisfactorily resolved.

We apologize for any frustration this has caused you.

Kind regards

The Smartadvance Team

pB
palesa B's update30 Aug 2021, 16:39
Reviewer Update
Good day

Thank you for you call Hennie; as per our telephone conversation i will be waiting for proof of payment and i really pray it does come through tomorrow as its the last day of the month.

Thanks once again for your prompt response regarding the matter.
pB
palesa B's update31 Aug 2021, 08:57
Reviewer Update
Good Morning Nifty Team

Am writing this email to say thank you to Johanna Radebe and Hennie Grobler for the efficient assistance and the polite manner in which they deal with their clients.


@Finance team- payment was said to have gone through in the morning yesterday only to find was released at 16:34:10 its unfortunate that one needs to come to this platform in order for you to understand the urgency.

at the same time I do understand that they system change might have been the reason of all the delay ; just for advice when clients apply they should be advised of the possible delay because when one borrows money they have made plans or commitments to the 3rd party.

I will still continue to use Nifty in case of emergency because i know you do come through when needed.

Cant wait for the Payout to reflect :-)
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply15 Sept 2021, 10:29
Official
Thank you for getting in touch with us regarding your complaint. 

Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved.

Please don’t hesitate to contact us if there is anything we can do to further assist.

Kind Regards

The Smartadvance Team