Still waiting

<p>So I app**** for a loan today waited two hours without any response, phoned a call centre agent and she said I cancelled my own loan online...so we re-apply and she assured me a sales agent would call me...another hour passes no call yet...so I phoned in again amd to my surprise the same agent who promised me they will call picked up...I ask her to pit me through to someone that can help me and she said it can only be done when a sales agent phones me, so I ask her until what time are they working and she said 20:00 and that a agent will phone me at 19:00 as I work until 18:00 and don't always have my phone with me. So 19:00 come no call and I decide to phone for a third time and a recording goes off saying your office hours is only until 18:00.</p> <p>Keep in mind I have been using Getbucks for almost two years now and not missed a single payment, always settle my loans way before the time, and still I get this treatment? When you log onto the app everywhere it says your loan will be paid out in 30min but here I am waiting the entire day had to make 3 calls and still nothing? </p> <p>Your service is getting worse with each passing month!!</p> <p> ********** 312</p>