STILL WAITING!!!!!

I app**** for an emergency loan and was paid out on the 29th of September, I proceeded to transfer the funds from my Getbucks account via e-wallet on the same day 29/09/2017. Today is the 03/10/2017 and it still has not reflected. I did a quick chat with Melody on Monday 02/10/2017, Tamryn on 03/10/2017 at about 7 a.m. she advised she will re-request payment and that it would be sorted after 9 a.m. and Koketso 03/10/2017 at 1 p.m. and all individuals either guaranteed a call or feedback....guess what I am still waiting. This is highly unfair and wrong as I am a paying client and have never given any issues when you need to debit so why on earth I have to struggle is beyond me. This needs to be sorted out by 10 a.m. tomorrow morning.