Still backlog of payments!!!!

And here we go again!!!! After almost a year. Loan was approved and now again I need to wait as Getbcks is still having backlog of payments. I was assured yesterday when my loan was approved that THIS issue is sorted out. And yet again all that is been said to me is -

Our finance department have not been able to release payments as yet, we are still waiting for confirmation from the finance department to confirm when all is running as normal again, I do apologize for the inconvenience

Can someone please call me to get this fixed?