*****ing money every month - I have never used you

I do not understand why you are substracting R18.00 from my account every month when I have never used your service or received a loan from you?<br> <br> Very clever for this amount as it doesnt come as a SMS notification - I only noticed because I checked my account history. How many people are you ******** this way? How can this be legal??<br> <br> You have done this for 8 months in a row. No-one bothers responding to my emails to your [Email Removed] I expect a full refund and explanation on the below questions:<br> <br> 1. You are taking my money every month when I have never used your service<br> 2. Where I agreed that you could take money from me<br> 3. Why you do not bother responding to any of my emails?<br> 4. How, with the many various complaints here, you are still doing this to people?<br> 5. How much money are you actually making a month doing this to unsuspecting public?