Slow service

HI there

Its been 5 day now still waiting on my application status, i have been told from Monday it will be done at the end the day for every day so far, YOU CAN CALL ME ON ********** 157 or my Husband Adnan Stemmet ********** 861. ITS BEEN SAYING Verifying Uploaded Documents FOR 5 DAYS.....and when i speak to agent a get same answer it will be today are in next 30 min sale will call me.

And this what i get told Kindly take note that your application has been escalated to a sales consultant for final assessment and you can expect feedback in this regard within the next 30 minutes from now.

This when it started Chat started on 28 Feb 2018, 11:45 AM (GMT+0) (11:45:16) *** taghmiedah joined the chat *** (11:45:16) taghmiedah: hi (12:05:10) *** Nnana joined the chat *** (12:05:35) Nnana: Welcome to GetBucks! How can I assist you today? (12:05:35) taghmiedah: HI there MY ID *********xx Its been 3 day now still waiting on my application status, i have been told from Monday it will be done at the end the day that for every day so far, YOU CAN CALL ME ON ********** 157 AT ANY TIME ARE JUST MAIL ME BC ITS BEEN SAYING Verifying Uploaded Documents FOR 3 DAYS..... (12:07:24) taghmiedah: i have chat to and agent call koketso and she did not reply for and hour (12:10:14) taghmiedah: you therer (12:15:52) Nnana: Please hold while I process you request. (12:16:34) taghmiedah: ok (12:16:54) Nnana: thank you for holding - We apologise for the delay with the processing of your application. Our team is putting in all efforts to ensure speedy resolution. Kindly bear with us and expect feedback during the course of the day or latest by this afternoon (12:17:01) Nnana: Is there anything else I can assist you with? (12:17:33) taghmiedah: no that all thanks (12:17:44) Nnana: thanks too (12:17:51) Nnana: It was a pleasure assisting you, Have a great day :) (12:19:09) *** taghmiedah left the chat *** I am not a new client with you guys so i dont understand.

REALLY? I am in client service if this was my team i would blowing my top because a client cant wait 5 day.