Shocking service, once again!!!!!

Application done 03 Feb, approved 4th Feb, it is now 12 Feb and still no money in my account. I have emailed 3 and called in only to receive the most generic response “ technical error and finance is working on it to make manual payments. Your request will be escalated.” What’s the point of requesting emergency funds if it’s not treated as such, and what if the interest we are charged from day one? This has been ongoing for a very long time, I know this as a long standing customer. Don’t lie and say payments will be made within an hour of approval when you know full well, the company is not capable. Perhaps one should complain to the ombudsman as what is being advertised is false, charges are being passed to the customer for something they are not in possession of and the lack of relevant response is shocking.