Shocking business practices

Service with GetBucks is shocking. They rope you in with promises of a loan payout with 30min to 1hour. Needed an emergency loan for medical expenses. All was processed and approved within 20min. Consultant on the phone said money would be paid into my bank account. Hours later no payment received. Online consultants give you a copy and paste response that they are having technical difficulties. For 2days? When your 1 job is lending money surely a technical difficulty of this nature should be dealt with quickly. And what kind of technical difficulty can there be? Then they will charge you interest for the days you did not even receive the money which surely cant be legal. Come debit order day they will be first in line to collect but the customer is last on their list of priorities