Settlement letter

<p>after my account was handed over, I managed to settle it and asked them to give me a settlement letter as proof, only to find out a month later when checking mycredit srating via the one of the recognised credit bureau, that the account still reflected as open. I made several calls to them but the issue is still not resolved, I even sent the required documents to them. But the call center keeps on telling me that they'll look into it.. It's been over a month and the account is still showuing as active.</p> <p> </p> <p>This is horrible service!!!!!!!!! </p>