Service is shamelessly pathetic?

Loan approved 16/08 and I authorised debicheck within an hour of that. Still no money. No one bothers to communicate. When I call they just apologize and say they waiting for finance. I have had to make other arrangements with the promise I would refund that in full today. But it's still this time of the morning and no communication or money. Such inconvenience and stress as a result. Yet first debit order is scheduled for 25th August.