report to fsb and cunsumer act

<p>I am going to report this to the consumer protection act and the fsb. I want to settle my account early with you I called in the lady told me thy will lode a debit order and for the settlement I agreed to this long and behold the debit order goes off and then you try to debit again to more time after that WHY I only want to settle once on 3 times . the I call the call center the advice told me its because I am in arears I was never in arears now this debit order is making my score going down and I am trying to buy a house why can’t u just stick to the settlement I can’t know. Before this incident I changed banks I called in 3 time to update details and this was done on 2 lone and not the 3rd one at the and I had to settle the amount manually and the you adjust my trust level its not my fault and also gave me a negative itc rating . its time u need to change a ways .</p>