Problems after problems with Getbucks

There is 'useless' and then there's Getbucks Live support. Not sure how long I have been kept waiting for a response about an approved loan that has still not been paid out. After holding for a whiiile..only to get this "MaleboOur finance department have not been able to release payments as yet, we are still waiting for confirmation from the finance department to confirm when all is running as normal again, I do apologize for the inconvenience" What on earth does that even mean? Someone? Anyone? Disappointing to say the least.