PL
Palesa L

1 reviews | Active since Jun 2014

01 Aug 2016, 12:09

POOR SERVICE - Still waiting for my credit profile to be updated!!

<p>I am livid at the poor customer service I am receiving from Getbucks. I had an account which was handed over because of one debit order dispute. I immediatey settled the account over a month ago. I have since been trying tirelessy through their customer service, webchat and email to get my credit profile updated without any success. What is worse is that Getbucks keeps loading debit orders on my bank account which I specifically requested they stop as there will be no funds allocated. I do not have money to pay for the bank charges!!! The account is paid up!! Getbucks should update my credit profile and stop sending me messages about paying premiums for a loan that was settled over a month ago.</p>

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Replies (3)
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply01 Aug 2016, 12:07
Official

Thank you for getting in touch with us regarding your concern.

We are looking into your case, and will be in touch with you shortly.

Kind Regards

The GetBucks Team

NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply01 Aug 2016, 13:12
Official

Thank you for getting in touch with us regarding your complaint.

Our consultant has been in touch with you to discuss the details on your case, and we're happy that this has been satisfactorily resolved.

Please don't hesitate to contact us if there is anything we can do to further assist.

Kind Regards

The GetBucks Team

PL
Palesa L's update01 Aug 2016, 13:33
Reviewer Update

Thank you to the Getbucks team for their swift response :) The account was closed and a paid letter sent within 2hrs.