Poor service, poor communication, poor customer service

Your comment is awaiting moderation. Poor service I received from Getbucks. Someone opened a ***** loan account on my name early March this year (2017) with Getbucks, I disputed the account with various credit bureaus and Getbucks . Getbucks hasn’t provided feedback with regards to the investigation , they don’t reply to my emails, they don’t answer my calls.Yesterday on the 06 of September 2017 I discovered that Getbucks opened another loan account in my name. Clearly they don’t take customer service very seriously.Meaning that their screening process for loan applications is very poor.How can they approve a new loan application of the same case that they're still investigating for *****.