POOR SERVICE PAY OUT DELAY A NEVER ENDING STORIE

I'm highly disappointed in the service I've received at get bucks I've app**** for a emergency loan and then was immediately informed that there will be a delay with payment. THE WORD EMRANGCY should say it all that its urgent Getbucks has been having the same payout problem for I don't knw how long nw.but I decided to give them the benefit of the doubt I decided to be proactive I call there call center and explain to consultant Ntombi that I urgently need the funds she says she will escalate it and that my funds will be payed out as its on sum urgent payout list.remeber I'm still having this emgarncey the next day I call again and speak to Malebo who is like a broken record of no help at all I ask to speak to a manger or supervisor yesterday the mangers were in a meeting the whole day today as per Malebo they went home early. The staff is totally unprofessional and of no help at all. I have done lots off of business with Getbucks and have payed them back thousands of rands with no hasstels .today when I really need them to come to the party and help me they but cant, Guys please this is poor service especially to a regular gud paying client that has supported you well in the past. Please make this Right And assist with my payout