Poor service internal *****

I app**** for a loan with getbucks on the 7th August it was not my first time and didn't expect to experience this. On the 8th of Aug I received an sms from Mtn saying that my number was being ported this was strange as I was with cell c and didn't request this. I then called my provider in which they told me they don't see a request on my side but will let there ***** department know it was around 17:30 so they couldn't confirm as there portal division closes by 5pm. An email from getbucks was then sent to me to say my own was approved not knowing when it will be paid out as the following day the 9th Aug was a public holiday but didn't think much as I would receive a sms notification once the money was paid in my account like the other times. At 8pm that night my phone service totally dies out and I had no network I could only make Emergency calls my husband then told me that I should use his phone and call my bank to cancel my cards incase someone was trying to de***** us. I had done just that. The following day 9th Aug We tried logging into my email but my password had been changed we then tried logging into our getbucks but the password was changed aswell. This was very strange. My husband managed to reset and change our getbucks password only to find that the amount that we app**** for R6000 was paid into a so called "WALLET" which has never happened before. It showed that R3000 was withdrawn and with the balance airtime purchases were made to a number we don't know.i then called getbucks immediately they told me to go have an affidavit made and to send it through with a copy of my ID. Which I did. I received feedback saying that it's not a ***** case and I am still liable for that amount. I have been asking for the so called ***** manager to call me and I tried calling several times and to this date nothing. It's unexceptable the level of service I am receiving and I'm sure many others. I have a feeling as this was an internal setup as no one could have known about the loan and they the only ones who had my detail as well it has NEVER been paid into a wallet before how convenient this time it was and obviously I was not aware as my phone network died out and could not receive and notification. I heard consultants were fired for being doing *****. Why is Rica in effect they should do there job and see the airtime purchases that were made and link that number to whosoever used and took the money I app**** for. This unis outright ******* and I am busy taking this matter up further I am not only fighting for my self but all the individual who probably experienced the same service and nothing was done.

Very irrate and unhappy Customer

K Landis