POOR CUSTOMER JOURNEY

So it takes whole WEEK to complete a loan application and then another WEEK for the money to be disbursed and i assume another WEEK for a customer to actually get the funds.... I app**** on the 28th monday morning and eventually received an SMS that I have been approved at 8:30 in the morning.... I have called your call centre 3 times already since and the response i get is -

Our finance department have not been able to release payments as yet, we are still waiting for confirmation from the finance department to confirm when all is running as normal again, I do apologize for the inconvenience

how am i suppose to see to the emergency i app**** for???? Get this fixed please cause it is really poor Customer Journey