Poor bad service

I have app**** for a loan the very first time on the 25th August emails was sent to me requesting documents which I sent through without any hassels, They emailed me again asking for documents I sent it again. I checked again and no loan application was there I app**** again on the 5 Sept same thing happened chatted with someone and they said their system is offline. I app**** again on the 11 sept same thing and now my application is again missing, No contact nothing. I sat 16min last week trying to get hold of someone but not able to get through to anyone at getbucks for a first-time customer I am not impressed at all.

And I was recommended by someone but I guess this is what it is Getbucks has no customer service.