PLEASE CLOSE THAT ACCOUNT

<p>I app**** for a loan which was approved, I then request the loan to be closed on the 24th February, and I called into the call centre spoke to a Mologadi she advised me that the amount payable is R8000 because it is before the cooling off period. I paid the money into the Get bucks Account on the 24th February but I still haven’t received any feedback that the account is closed. I called again spoke to a Kyle he advise me to send the payment notification to collections which I did and still no feedback. I called yesterday again and I spoke to Phindile she advised me it will be done by tomorrow at around 3pm still nothing. I logged onto my account today and that account is still open. I want that account closed because I paid the full amount before the cooling off period. If this is not done by today, I will take further action because it almost like 4 days with the weekend. It is very frustrating because I need that account to be closed. Please can someone that knows the importance of customer service call me and advise me if this has been resolved.</p> <p> </p>